Gathered business requirements for small ventures and early-stage startups, identifying workflow inefficiencies and business process improvement opportunities.
Partnered with businesses to identify operational challenges and deliver AI-driven solutions aligned with their commercial objectives.
Developed data-informed process frameworks to support scalable growth, improving decision-making speed by 50%.
Consulted founders on digital business strategy, aligning technology adoption with commercial objectives and ROI targets, as well as existing business processes.
Delivered structured documentation and team training, as well as ongoing support, to ensure sustainable implementation and long-term adoption.
2021-2022
Account Manager
Nirvana Marketing
Advised clients on strategic planning regarding their project with the company, increasing project turnover by 38.5%.
Collaborated with a cross-functional team of 4, accelerating project completion speed by 15% through Agile coordination, effective problem-solving, presentations, statistical analysis, and lifecycle management.
Facilitated workshops for clients on using the newly developed systems by our team, resulting in a 68% increase in efficiency and time savings for clients.
 owning and improving outcomes based on each clients’ portfolio and troubleshooting when necessary
Acted as the main point of contact for clients, managing their expectations while being an advocate for their needs, as well as recognising upselling opportunities.
2020-2021
Web Designer
Nirvana Marketing
Developed and delivered over 10 customised WordPress and WooCommerce websites, as well as website migration projects, aligning with client branding and business goals, leading to increased client satisfaction and repeat business.
Collaborated with SEO, Sales, Content Creation, and Digital Marketing teams to ensure cohesive and effective digital solutions are provided to the client based on their priorities and needs.
Implemented Agile methodologies to streamline project workflows, reducing delivery times by 20%.
Provided post-launch training and technical support to clients, resulting in positive testimonials and long-term partnerships.
Designed scalable and resource-efficient web solutions, supporting clients’ sustainable business practices.
